Term & Conditions

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Terms and Conditions

3 Month Ago | By Muhammad Ali

Splice Packages Terms of Service

Splice Packages offers package consolidation, freight forwarding, and mail forwarding services from the United States to other countries in the world. Splice Packages and its associates provide its services through this website, its mobile applications, its software and technology that are governed by the terms and conditions detailed on this page.

Henceforth, the words "We, Us, Our, or the company" will be used to refer to Splice Packages. The words "You, your" will be used to refer to "Website visitors, clients and all those whose information is secured and utilized by the company."

Updates to the Policy

The terms and conditions of service outlined here are subject to modification, emission, or amendment at any time at the sole discretion of Splice Packages. The changes are made, keeping in mind the technological, legal, social and environmental updates. All interested parties advised reviewing this page from time to time to stay up to date on the policy. If any information updated or material changes in this Article, we will notify our premium members through the contact details that they provide during registration.

Agreement

By registering with this website and creating either a free membership account or a premium membership account, you essentially agree to all the terms and conditions outlined on this page. In case, any terms of this statement changed in future, your continued use of our services without notice of discontinuation means that you agree with the up to date policy. Any promises, exemptions, or understandings apart from what is written in this policy statement are only eligible if they are in a written form. If you have any concerns or queries regarding any portion of this statement, you can reach us through the contact details provided on the Contact Us page.

Privacy Policy Statement

The information that we obtain about anyone on this site through various sources is governed by our privacy policy statement available here (insert link). By using our services And/Or accessing our website, you also agree to our privacy policy.

Membership Options and Services

Splice Packages offers two types of membership options. A free membership account only provides delivery of mails, small-sized packages, freight, magazines and catalogues at your registered or given address, for a per-delivery charge. And a premium membership account where you have to pay a one-time membership fee for larger volumes or E-commerce solutions. This membership is more suitable for larger volumes of shipment and includes many additional services.

Our members receive a suite number where they can receive their packages and consolidated until they are ready to be delivered to their designated address(s). When we receive a package addressed for your suit number, we will notify you and check its contents as per your instructions. We provide digital photos of the contents of the packages through our membership portal. Once a threshold of the packages to be delivered is reached, we consolidate your packages and ship it to the selected ship address(s) around the globe.

We serve primarily as an agent for our members for consolidation and forwarding of mails, merchandise and packages to our affiliated or unaffiliated shipping carriers. We are in no way involved in direct sales, promotion, negotiations, purchase, guarantees, warranties, or transport of merchandise. We are in no way responsible for either the sellers or the receivers of merchandise. We take responsibility for only so long as the merchandise is under our custody. We are solely liable or involved in purchase if any item or merchandise is purchased through our assisted purchase.

TERMS OF ACCOUNT

To be eligible for our services, you need to register with us through an online profile form. You are required to provide specific details and at the end, receive an I.D. and password to access your account. Your membership officially starts once we receive your online application; however, it is only confirmed once we have received all the necessary documentation. The following conditions are essential for anyone to apply for membership, whether it is free membership of premium membership:

  • 1- You must be at least 18 years of age in case of an individual or registered company.
  • 2- You must complete all the necessary information asked for in the online form, like account title, email address, mailing address, and telephone numbers. You            must update your information if anything changes.
  • 3- You must submit at least one identity verification document like passport, utility bill, or US Postal Service form 1583 before using our services.
  • 4- You need to associate at least one valid payment mechanism with the account to receive our services. The payment method may be verified from time to                 time by an authorization hold mechanism.
  • 5- You need to provide all the necessary legal export documentation for a premium account.
  • 6- You have the sole responsibility of ensuring the confidentiality of account I.D. and password.In case you fear that your account ID and password may be stolen       you must notify us and change your password through the online portal.

Pricing

The detail related to the price of various services is covered on our Pricing page. Follow the link here (insert link) for more information.

Funding Your Account

Funding your account may involve the following terms:

  • 1- To start using our services, premium members must deposit funds into their account to cover for service charges. The deposited amount depends on the user's       chosen subscription option and also on their average volume requirements. Free members don't need to deposit any funds; however, they need to verify their         payment method.
  • 2- All transactions have to be made in U.S. Dollars.
  • 3- Acceptable payment methods include debit cards, credit cards, online bank transfer, PayPal, and wire transfer.
  • 4- Membership subscriptions will be automatically renewed unless prior notice of discontinuation is received in advance.
  • 5- If you change your payment method or there are large discrepancies, we may put your account on authorization to ensure that the details are valid and                   sufficient funds are available to cover the charges. We may still process your packages as expected; however, in specific scenarios, the delivery of the                     packages may be halted. We will keep you up to date on the status of your account and transactions.
  • 6- Any transaction costs associated with the payments must be borne by you.
  • 7- Shipments will continue as long as your account has a positive balance.
  • 8- Services charges for already completed deliveries are non-refundable.

Transactions

By registering your account and providing your payment method information, you authorize us to charge your payment method for the services rendered without prior notice. We will send you a receipt of payment with details of charges upon each transaction.

If you have any dispute about any transaction, you can contact us directly with relevant proofs. If there is a mistake, we will refund the discrepancy. However, if you decide to file a chargeback or any other legal remedy, your account shall be suspended, and we will only respond to you through lawful means.

Refunds

If your account holds a balance above the minimum amount needed to perform regular operations until the next subscription payment, or you want to discontinue our services, you may ask for a refund of your balance above the minimum level or in full.

In case any of the packages gets tempered, lost, or damaged by any mean in our premises, they are liable to seek a refund but keeping in mind a refund acquires 3-5 business days minimum or as per bank policies.

Dormant Accounts

Accounts with in-activity for more than 6 months shall be considered as dormant accounts. You are required to contact us at least once every 6 months. If you fail to do so, any funds available in your account may be forfeited.

Termination

Accounts may be terminated in the following scenarios:

  • One individual or company is eligible for only one account with us. Duplicate or multiple user accounts may lead to termination of the account.
  • Payments are only acceptable if they are made through the payment methods that are registered with your account. If you make a payment using payment             methods owned by others, we may terminate your account.
  • If we detect any fraudulent activity on your account, we may terminate your account.
  • You may request account termination for any reason, as long as your account holds zero or positive balance.
  • We may suspend or terminate your account with or without notice upon breach of any terms and conditions set forth here or any mutual contract agreed upon           by both parties.
  • We may provide notice before termination of the account with details about the reason, if necessary, and your obligations. If you do not fulfill your responsibilities within the set time-period, any funds or assets in our custody may be withheld or forfeited.

    Shipping Conditions

    Merchandise received by us will be shipped to the address written on the packages as per the following conditions:

    • You grant Splash Packaging full authorization to act on your behalf in dealings with registration, receiving and sending shipments.
    • You are responsible for providing all shipping documentation.
    • You agree that shipping carriers may open your shipment to inspect the content if they deem necessary.
    • You understand that we are only responsible for receiving, storing, and consolidating the shipments, we are not responsible for actual transportation. You may choose your preferred carriers from the list provided will registering.
    • You must adhere to the terms and conditions of the carrier companies. If there are any problems due to mistakes in address or packaging from your side, we may resend the packages with additional delivery charges.
    • All shipping charges are calculated based on standard U.S. measurement units.
    • All packages received by us must be in accordance with the weight and dimension requirements of the carriers. If shipments do not match the requirements, we may charge additional fees to adjust the packages upon your agreement. If you don't wish the packaging to be altered, we will resend you the package, and you will be liable for postage costs.

    Problems with Delivery

    The delivery dates provided with each shipment are estimated dates based on past averages. We do not take any responsibility for any delays due to natural calamity, foreign government hurdles, or unforeseen situations.

    Once we receive the packages, we take digital photographs for record-keeping purposes and provide you with a copy of the pictures to verify that internal contents are correct. We are not responsible for any problems that occur before receiving the contents or after we hand them over to the carriers.

    We may file claims for lost or damaged goods to the carriers on your behalf upon your notification with the stipulated period as per carrier’s terms and conditions.

    Shipping Insurance

    We take full responsibility for the goods during the time they remain under our custody. In case of any damage during our custody, we maintain an active insurance policy for all goods under our custody. If any goods are damaged under our custody, you will receive a replacement good or a payment to cover the damages. Insurance coverage is limited to $2500 per package. Furthermore, the insurance does not cover any prohibited items that may be delivered to us or items intended for prohibited countries.

    You are advised to maintain your own insurance policy for coverage of delays and damages above and the insurance limits covered by us.

    Cancellation or Change in Order

    Once a shipment has been processed by us and delivered to the shipping carrier, we may not be able to cancel or change the order. If cancellation is possible, it may be liable for a cancellation fee as per the carrier's terms, on top of which our service charges will be applied.

    Storage

    We will store packages received by us for up to 200 days for free membership accounts. If the packages need to be stored for more than that period, you may be charged an extra storage time fee per parcel.

    We maintain reasonable security measures at our warehouses, including security cameras, walls with bobbed-wire fencing, and security personnel. Furthermore, the items under our custody are insured against theft and damage.

    Unclaimed &Abandoned Packages

    Any packages or shipments that we receive will be considered abandoned in the following scenarios:

  • We do not receive the associated documentation within 30 days.
  • Packages that contain an address that does not match with our records will be held for 30 days. And no one claims the packages with accurate tracking                   information until the stated period.
  • Your account is on authorization hold, and you have not provided the necessary documentation within 30 days.
  • There is no activity on your account for the last six months, and you do not respond to any communication from us.
  • Unclaimed or abandoned packages will be discarded, sold off, or given towards charity with the company's sole discretion.
  • Package Refusal

    We are not able to refuse any packages that arrive damaged or with incorrect Content in them. We will send you pictures of the packages received as they are, and if you are not satisfied with the Content, you may ask us to send them back to the sender. The postal charges may be charged from you or the sender, depending on the seller's terms and any contracts that you may have with them. Any claims regarding damaged goods shall be directed at the carrier company or the seller.

    Governing Laws

    By Using our services, you agree to adhere to the following authorities' following laws and regulations as applicable to your business and place of origin:

    • International trade regulations set forth by WTO, European Union, and other U.N. regional and general regulatory bodies;
    • The U. S. Federal Government;
    • The U.S. Department of Commerce;
    • U.S. State Department;
    • U.S. Treasury Department;
    • Federal Trade Commission;
    • U.S. Customs and Border Patrol;
    • Department of Homeland Security;

    Your Responsibilities

    As United States Principal Person of Interest (USPPI), you are responsible for determining and complying with all the applicable U.S. laws and regulations in regards exports and foreign trade. You have the sole responsibility of complying with the import regulations of the destination country.

    You also agree to provide Splice Packages with all the necessary documentation related to your shipment clearance and are responsible for the accuracy of the documentation's information.

    You are also responsible for all custom clearance fees, duties, or taxes levied upon your merchandise on the foreign governments.

    You are also responsible for notifying the sellers of merchandise from whom you purchase the goods that they are intended to be exported outside of the United States.

    Sanctions and Prohibited Items

    You may not use our services to export any prohibited products by the U.S. laws for exportation through freight forwarders. Neither do we forward packages that are intended to be shipped to countries under sanctions by the United States government. You should review U.S. export laws for a list of prohibited items and countries. If any prohibited item is found in your parcel upon checks, they may be forfeited or handed over to the authorities.

    Copyrights, Patents, and Trademarks

    All the content, graphics, design, taglines, trademarks, and other intellectual materials on this site are the property of Splice Packages unless otherwise specified. Any content on this site or any information you obtain from us through emails, official mail, or any other sources is protected by the U.S. and international intellectual property laws and regulations. You may not copy, download, re-publish, or create a derivate work of any material you may find on this website or any other means without prior written permission is strictly prohibited.

    We believe in respect of the intellectual property of everyone. While we make every effort to ensure all intellectual material used by us is either created by our own team or acquired the legal rights to use the material. If you have any claim on our site's content, kindly contact us, and we'll make sure the issue is resolved.

    Licenses of Use and Access

    Subject your adherence to the terms and conditions of our service, you are provided access to and permitted to use our website, mobile applications, online booking, tracking, and payment software technology. Your permission to use them is non-exclusive, non-transferable, and limited for use only a single entity. You may use our software and technology for legitimate purposes in accordance with the applicable laws.

    Limits to Liability

    To the extent permissible by U.S. laws, you indemnify Splice Packages, its associates, employees, or any third parties involved with us from any losses or damages due to natural or humanmade calamity and unforeseen events. Irrespective of the monetary value of the loss sustained by you due to any human error that could be rectified by us, any liabilities arising, in consequence, shall not exceed a maximum value of $10,000.

    Disclaimer of Warranties

    The services, website, software, content, and information of Splice Packages are provided on an "As Is" or "As Available" basis unless otherwise expressed by us to you in writing. We make no promises, representations, or warranties of any kind that may be implied from our content or promotional material. We make no claim about the absolute correctness, completeness, information regarding our services on our website, or other informative material.

    Dispute Resolution

    All disputes and claims that arise during your active membership cannot be taken any legal court in the United States or anywhere else without first bringing to our attention and allowing us a reasonable time to investigate the issue. We will try to resolve the issue as per our policies and/or other signed agreements.

    If a resolution cannot be agreed upon within the stipulated period by binding arbitration done in good faith, only then can each party confer to the legal authorities and courts for remedies, in accordance with the Federal Arbitration Act.

    In case the conflict is not resolved through arbitration and goes on to the court, you agree that it shall be governed by only the United States Federal and State laws as applicable. The laws of other countries that conflict with U.S. laws shall have no bearing on the case. Any laws that do not conflict with U.S. laws can only be applicable if they were explicitly agreed upon by both parties in signed contracts. The venue for case proceedings shall only be in the United States.

    Severability

    If any of the term(s) or condition(s) outlined in this document are not enforced by us for any reason whatsoever and not limited to the due to being deemed invalid or unenforceable by a U. S. court of justice, the term(s) or condition shall be considered severable, and the remaining provisions of this document will stay valid and enforceable to the extent permissible by law.