Home - Term & Conditions
Splice Packages offers package consolidation, freight forwarding, and mail forwarding services from the United States to other countries in the world. Splice Packages and its associates provide its services through this website, its mobile applications, its software and technology that are governed by the terms and conditions detailed on this page.
Henceforth, the words "We, Us, Our, or the company" will be used to refer to Splice Packages. The words "You, your" will be used to refer to "Website visitors, clients and all those whose information is secured and utilized by the company."
The terms and conditions of service outlined here are subject to modification, emission, or amendment at any time at the sole discretion of Splice Packages. The changes are made, keeping in mind the technological, legal, social and environmental updates. All interested parties advised reviewing this page from time to time to stay up to date on the policy. If any information updated or material changes in this Article, we will notify our premium members through the contact details that they provide during registration.
By registering with this website and creating either a free membership account or a premium membership account, you essentially agree to all the terms and conditions outlined on this page. In case, any terms of this statement changed in future, your continued use of our services without notice of discontinuation means that you agree with the up to date policy. Any promises, exemptions, or understandings apart from what is written in this policy statement are only eligible if they are in a written form. If you have any concerns or queries regarding any portion of this statement, you can reach us through the contact details provided on the Contact Us page.
Splice Packages offers two types of membership options. A free membership account only provides delivery of mails, small-sized packages, freight, magazines and catalogues at your registered or given address, for a per-delivery charge. And a premium membership account where you have to pay a one-time membership fee for larger volumes or E-commerce solutions. This membership is more suitable for larger volumes of shipment and includes many additional services.
Our members receive a suite number where they can receive their packages and consolidated until they are ready to be delivered to their designated address(s). When we receive a package addressed for your suit number, we will notify you and check its contents as per your instructions. We provide digital photos of the contents of the packages through our membership portal. Once a threshold of the packages to be delivered is reached, we consolidate your packages and ship it to the selected ship address(s) around the globe.
We serve primarily as an agent for our members for consolidation and forwarding of mails, merchandise and packages to our affiliated or unaffiliated shipping carriers. We are in no way involved in direct sales, promotion, negotiations, purchase, guarantees, warranties, or transport of merchandise. We are in no way responsible for either the sellers or the receivers of merchandise. We take responsibility for only so long as the merchandise is under our custody. We are solely liable or involved in purchase if any item or merchandise is purchased through our assisted purchase.
To be eligible for our services, you need to register with us through an online profile form. You are required to provide specific details and at the end, receive an I.D. and password to access your account. Your membership officially starts once we receive your online application; however, it is only confirmed once we have received all the necessary documentation. The following conditions are essential for anyone to apply for membership, whether it is free membership of premium membership:
The detail related to the price of various services is covered on our Pricing page. Follow the link here (insert link) for more information.
Funding your account may involve the following terms:
By registering your account and providing your payment method information, you authorize us to charge your payment method for the services rendered without prior notice. We will send you a receipt of payment with details of charges upon each transaction.
If you have any dispute about any transaction, you can contact us directly with relevant proofs. If there is a mistake, we will refund the discrepancy. However, if you decide to file a chargeback or any other legal remedy, your account shall be suspended, and we will only respond to you through lawful means.
If your account holds a balance above the minimum amount needed to perform regular operations until the next subscription payment, or you want to discontinue our services, you may ask for a refund of your balance above the minimum level or in full.
In case any of the packages gets tempered, lost, or damaged by any mean in our premises, they are liable to seek a refund but keeping in mind a refund acquires 3-5 business days minimum or as per bank policies.
Accounts with in-activity for more than 6 months shall be considered as dormant accounts. You are required to contact us at least once every 6 months. If you fail to do so, any funds available in your account may be forfeited.
Accounts may be terminated in the following scenarios:
We may provide notice before termination of the account with details about the reason, if necessary, and your obligations. If you do not fulfill your responsibilities within the set time-period, any funds or assets in our custody may be withheld or forfeited.
Merchandise received by us will be shipped to the address written on the packages as per the following conditions:
The delivery dates provided with each shipment are estimated dates based on past averages. We do not take any responsibility for any delays due to natural calamity, foreign government hurdles, or unforeseen situations.
Once we receive the packages, we take digital photographs for record-keeping purposes and provide you with a copy of the pictures to verify that internal contents are correct. We are not responsible for any problems that occur before receiving the contents or after we hand them over to the carriers.
We may file claims for lost or damaged goods to the carriers on your behalf upon your notification with the stipulated period as per carrier’s terms and conditions.
We take full responsibility for the goods during the time they remain under our custody. In case of any damage during our custody, we maintain an active insurance policy for all goods under our custody. If any goods are damaged under our custody, you will receive a replacement good or a payment to cover the damages. Insurance coverage is limited to $2500 per package. Furthermore, the insurance does not cover any prohibited items that may be delivered to us or items intended for prohibited countries.
You are advised to maintain your own insurance policy for coverage of delays and damages above and the insurance limits covered by us.
Once a shipment has been processed by us and delivered to the shipping carrier, we may not be able to cancel or change the order. If cancellation is possible, it may be liable for a cancellation fee as per the carrier's terms, on top of which our service charges will be applied.
We maintain reasonable security measures at our warehouses, including security cameras, walls with bobbed-wire fencing, and security personnel. Furthermore, the items under our custody are insured against theft and damage.
We will store packages received by us for up to 200 days for free membership accounts. If the packages need to be stored for more than that period, you may be charged an extra storage time fee per parcel.
For extra storage duration User must notify our team via email or by contacting our Live Chat Support Team. If the storage duration is completed and user didn't take any further action or proceed with the shipping process within the 2 weeks of the completion date the packages will be considered as abandoned and discarded. Splice Packages will not be taking responsibilities of abandoned packages.
Any packages or shipments that we receive will be considered abandoned in the following scenarios:
We are not able to refuse any packages that arrive damaged or with incorrect Content in them. We will send you pictures of the packages received as they are, and if you are not satisfied with the Content, you may ask us to send them back to the sender. The postal charges may be charged from you or the sender, depending on the seller's terms and any contracts that you may have with them. Any claims regarding damaged goods shall be directed at the carrier company or the seller.
By Using our services, you agree to adhere to the following authorities' following laws and regulations as applicable to your business and place of origin:
As United States Principal Person of Interest (USPPI), you are responsible for determining and complying with all the applicable U.S. laws and regulations in regards exports and foreign trade. You have the sole responsibility of complying with the import regulations of the destination country.
You also agree to provide Splice Packages with all the necessary documentation related to your shipment clearance and are responsible for the accuracy of the documentation's information.
You are also responsible for all custom clearance fees, duties, or taxes levied upon your merchandise on the foreign governments.
You are also responsible for notifying the sellers of merchandise from whom you purchase the goods that they are intended to be exported outside of the United States.
You may not use our services to export any prohibited products by the U.S. laws for exportation through freight forwarders. Neither do we forward packages that are intended to be shipped to countries under sanctions by the United States government. You should review U.S. export laws for a list of prohibited items and countries. If any prohibited item is found in your parcel upon checks, they may be forfeited or handed over to the authorities.
All the content, graphics, design, taglines, trademarks, and other intellectual materials on this site are the property of Splice Packages unless otherwise specified. Any content on this site or any information you obtain from us through emails, official mail, or any other sources is protected by the U.S. and international intellectual property laws and regulations. You may not copy, download, re-publish, or create a derivate work of any material you may find on this website or any other means without prior written permission is strictly prohibited.
We believe in respect of the intellectual property of everyone. While we make every effort to ensure all intellectual material used by us is either created by our own team or acquired the legal rights to use the material. If you have any claim on our site's content, kindly contact us, and we'll make sure the issue is resolved.
Subject your adherence to the terms and conditions of our service, you are provided access to and permitted to use our website, mobile applications, online booking, tracking, and payment software technology. Your permission to use them is non-exclusive, non-transferable, and limited for use only a single entity. You may use our software and technology for legitimate purposes in accordance with the applicable laws.
To the extent permissible by U.S. laws, you indemnify Splice Packages, its associates, employees, or any third parties involved with us from any losses or damages due to natural or human-made calamity and unforeseen events. Irrespective of the monetary value of the loss sustained by you due to any human error that could be rectified by us, any liabilities arising, in consequence, shall not exceed a maximum value of $10,000.
The services, website, software, content, and information of Splice Packages are provided on an "As Is" or "As Available" basis unless otherwise expressed by us to you in writing. We make no promises, representations, or warranties of any kind that may be implied from our content or promotional material. We make no claim about the absolute correctness, completeness, information regarding our services on our website, or other informative material.
All disputes and claims that arise during your active membership cannot be taken any legal court in the United States or anywhere else without first bringing to our attention and allowing us a reasonable time to investigate the issue. We will try to resolve the issue as per our policies and/or other signed agreements.
If a resolution cannot be agreed upon within the stipulated period by binding arbitration done in good faith, only then can each party confer to the legal authorities and courts for remedies, in accordance with the Federal Arbitration Act.
In case the conflict is not resolved through arbitration and goes on to the court, you agree that it shall be governed by only the United States Federal and State laws as applicable. The laws of other countries that conflict with U.S. laws shall have no bearing on the case. Any laws that do not conflict with U.S. laws can only be applicable if they were explicitly agreed upon by both parties in signed contracts. The venue for case proceedings shall only be in the United States.
If any of the term(s) or condition(s) outlined in this document are not enforced by us for any reason whatsoever and not limited to the due to being deemed invalid or unenforceable by a U. S. court of justice, the term(s) or condition shall be considered severable, and the remaining provisions of this document will stay valid and enforceable to the extent permissible by law.