As long as shipment is at our facility and in processing user can submit request for hold on shipment, once the payment is made, we cannot hold shipment.

Once package is received and uploaded to your account and you want to return the package, please contact seller and get return label from seller and you can submit request from our Live Chat Support.

Please contact our Support team and provide return label you have received from seller. Your request will be generated manually and we’ll return your package.

We will upload your package to your account within 12 business hours. When we say business hours that means US business hours which are 9:00 AM EST to 5:00 PM EST.

Yes, you can ship letters, Magazines or other important documents with Splice Packages Llc.

Shipping rates do not include any VAT or Duty Taxes. These taxes are payable to your chosen carrier at the time of delivery of your shipment or you can pay these taxes to your local customs.

Splice packages is offering reliable air cargo and freight services for large or small shipments.

No, we are in partnership contract with these carriers thus these are the only carriers available for shipping.

If the payment is made during the first half of business hours which is till 2:00 PM EST. We will ship your package in the evening of same day.

Yes, you can ship your packages to all these addresses.

Unfortunately, We can’t ship your package to any package forwarding company inside the US.

Being able to ship lithium-ion batteries is dependent upon three things:
1) The type of battery (as mentioned below)
2) The country restrictions
3) The carrier you chose

PI965 - Loose batteries - NOT ALLOWED
EXAMPLE: phone batteries, camera batteries, etc.
Due to regulations by the IATA, FAA and the TSA, splice cannot ship loose lithium-ion batteries
PI966 - Batteries packed with equipment - ALLOWED (CARRIER RESTRICTIONS APPLY)
EXAMPLE: A Mobile Phone + Battery
PI967 - Batteries contained in equipment - ALLOWED (CARRIER RESTRICTIONS APPLY)
EXAMPLE: A Mobile Phone or Laptopn with the battery inside it

NOTE: If your items do not come with the original product box, please place a "special request" to have the items be repacked in a cardboard box and then placed in the shipping box.

IMPORTANT NOTE: All carriers that do allow shipment of batteries have a weight limit of 11 lbs (5kg).

FedEx: Only allows PI966 and PI967 batteries.

DHL: Only allows PI966 and PI967 batteries.
2 or more items per package, MSDS will be required
2 or less items per package, MSDS is NOT required

USPS - DPD - Skypostal - Sagawa & Boxberry: Only allows P1967 (must be installed in the devices)
Item Limit: 2 items per package that contain batteries

For more details contact info@splicepackages.com or please have a word with our customer support representative from Live Chat.

The Material Safety Data Sheet (MSDS) is a document that contains information on products with potential hazards. Many products, especially electronics, contain compounds that pose a health, fire, reactivity or environmental risks when shipped. An MSDS is usually required for lithium-ion batteries or products containing specified chemicals.
You can find an MSDS form by searching online for; item name + model number + MSDS.
For example: "iPhone 7 MSDS"
If you cannot find it online, simply contact the seller to obtain this form. You'll need to upload this completed form to your splice account using the "Provide Information" option.
IMPORTANT NOTE:MSDS form will be required for the following countries regardless amount of batteries in your package:
• Australia
• Bangladesh
• Brunei Darussalam
• China
• Hong Kong
• India
• Indonesia
• Japan
• Laos
• Macao
• Malaysia
• Maldives
• New Zealand
• Pakistan
• Philippines
• Singapore
• South Korea
• Sri Lanka
• Taiwan
• Thailand
• Vietnam

In Splice Packages we strongly believe and adhere to fact that your package is of utmost importance to us and we make sure that our safety protocols are for every firm and fragile product regardless of size and mass capacity.

Once Package is received and uploaded to your account, you can submit consolidation request and your shipping process will be initiated.

It’s a volumetric weight which is based on the measurements of your shipment dimensions. Most of the carriers charge either for Dimensional weight or Actual weight whichever is higher.

Dimensional weight is a volumetric weight based on the measurements of your shipment dimensions. Whereas actual weight is the weight of your shipment box. Most of the Carriers charge either for Dimensional weight or Actual weight which is higher.

It depends on the carrier you will choose. Please contact our support team to get the information against specific carrier you are looking for.

There are no extra charges applicable on heavy shipments. However, if there is any restriction or fee applied by the carriers users will be informed.

Users can store their package for free up to 200 days. After that there is applicable fee of $1/ day for 15 days even then if shipping request is not submitted against package, Splice Packages holds the right to abandon package or sell your package to another member.

We don’t allow self-pickup from our warehouse facility.

Once Package is marked as delivered please allow 12 business hours in case of further delay immediately contact our support team and launch your complaint against delivered package.

Where you have missed to mention your Suite number while buying items it’s your responsibility to keep tracking your package and as soon as it gets delivered please notify our support team so they can upload package to your account.

Yes, you will receive notification once package will be uploaded to your account.