FAQ Details

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Currently Splice Packages Llc is offering following payment methods:
• Master
• Visa
• Amex
• Discovery
• PayPal
• Bank Wire Transfer

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Payments will be updated instantly once payment is made for shipment, pending for payment or Assisted Purchase. However, we need to confirm the transactions made for wallet update.

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Users can get our international bank account number from their wallet, and they can transfer funds to the account. After that users have to verify transactions by providing transfer receipts at our Live Chat Portal to representative: Department Finance.

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• Usually wallet transactions need couple of hours to be updated or to appear in your wallet. But in case if it’s not updated within 2 hours of time please contact our Live Chat Support.
• Or may be your account was in arrears and transaction has adjusted.

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There are several reasons for this, we have tried to highlight some of the important ones below:
• Please check if you are entering correct card number or CVV
• Check Card Expiry please
• Make sure your Card is active for online or international transactions
• You might have reached your daily or total card limit on the day you tried to charge your card
If this issue still persists please contact our customer support representative Department Finance.

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The payment option for shipment will be appeared once your shipment will be prepared and ready to ship. But you can add a deposit to your wallet, please follow the steps:
• Go to Wallet option
• Verify your card
• Enter your card details
• Enter Amount
• Click Submit

PLEASE NOTE: Your wallet deposit will take an hour to be updated.

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No, there is no need to add any funds to your wallet. But please verify your card so you can make payment or use your card to make payments against your shipping requests.

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No, Splice Packages is not offering COD (Cash on Delivery). We are only accepting online payments.

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