FAQ Details

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Each consolidation request will be completed within 24 business hours. When we say business hours that means US business hours which are 9:00am to 6:00pm US:EST.

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Multiple package shipment is not available for our standard users, However business account members can avail this service and can get customized dashboard a,s per their business need.

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Yes, If store will accept the return you can request to return the item as long as item is at our facility.

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Once all you requested items/ products reach on our free USA warehouse we issue our customers a confirmation Email regarding their requested products. Once the products are completed and ready to ship your assisted purchase request will be completed and package will move to next step to initiate shipment cycle.

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In case any requested items runs out of stock, we will notify you that requested item is not available after that you can hold a request or you can cancel the request or specific item which is not available.

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Once you have signed up, simply go to your dashboard and click on begin assisted purchase fill the request form and submit request.

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Our assisted purchase feature helps customer to buy form any store or retailer in USA where their payment method is not viable or particular store/s or retailer/s doesn’t accept their cards. Splice packages buys product on your behalf and get it delivered to your door address.

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Our Chat and Call Support is available from Monday to Saturday 9:00am to 6:00pm US:EST.

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If your desired online store doesn’t accept your payment method or cards, you can use our feature of assisted purchase request where we buy product on your behalf and get it delivered to your door address.  For more details contact info@splicepackages.com. Or visit our Live Chat support from Monday to Saturday 9:00am to 6:00pm EST. 

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We have a Tax-Free Warehouse so probably you won't be paying any taxes against your purchase. But some of the US online Stores auto-calculate the taxes and it’s directly payable to store. Applicable sales tax in Florida is %6.

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Splice packages provides services including but not limited to package and mail forwarding, assisted purchase, consolidation of packages and free USA warehouse address to all our customers around the globe.

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We have specially designed warehouse and storage shelves to protect or to meet safety protocols for your items protection or maintaining temperature if needed.

Once package is delivered at our warehouse your package safety is our utmost priority.

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Edible’s are allowed to ship but for medicines please contact our support and team submit request. We do ship medicines but there is a quick procedure to submit request for shipping medicing from USA.

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In Splice Packages we strongly believe and adhere to fact that your package is of utmost importance to us and we make sure that our safety protocols are of every firm and fragile product regardless of size and mass capacity.

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A product whether firm or fragile is closer to your heart and should be taken care of accordingly. With Splice Packages you can shop and ship every kind of product anywhere on the globe as per your requirement.

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Procedure of splice is simple. You buy your product online form any store and request your retailer to deliver on our free USA warehouse address. On www.splicepackages.com you’ll submit a incoming package form mentioning details and additional instructions and go through the procedure and we will send you a confirmation email including the tracking number once your package is ready to ship.

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Splice Packages is a law-abiding organization and we expect our customers to follow the laws and regulations of not only the United States but also of the country where the shipment is intended for. We ask you to check the prohibited and restricted items list at the U.S please refer to Section: Limitations of packages. Customs and Border Protection Department website. For more details contact info@splicepackages.com.  

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For this question please go to section: Limitations of packages or for more details contact info@splicepackages.com.

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In our consolidation request form, you can place any additional details regarding your package and packing and we make sure that your package looks like you wanted it to be. However, you can provide all these details to our customer support representative Department: Warehouse on call or in live chat. For more details contact info@splicepackages.com

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YES, if your retailer box is bigger in size you can use our consolidation request feature where your products will be repacked carefully in an optimum size box. This feature not only helps in saving money but also give your products a touch of safety.

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If you want to know how your desired product looks like you can use our feature of Extra pictures. Where we provide you high quality pictures of your products in requested dimensions you seek. For more information please check consolidation request or for more details contact info@splicepackages.com.

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In case if you encounter any bug report to our customer support representative Department: Technical Support or contact support@splicepackages.com.

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If your package or items needs to be stored at specific temperature or place don’t worry our warehouse facility is designed to cater such issues. Your package will be dealt as per its requirements.

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As a third-party service provider, we can only guarantee you our services. Rest it depends on the carrier you will choose or the time store will take to deliver your item at our facility. But once it’s delivered at our warehouse it will be ready for shipping within 24 business after receiving consolidation request from user.

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Splice packages is offering reliable air cargo and freight services for large or small shipments.

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No, we are in partnership contract with these carriers thus these are the only carriers available for shipping.

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Unfortunately, We can’t ship your package to any package forwarding company inside the US

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