If you want to return any package back to store, please contact seller immediately and get the return label. Once you have that label from seller you can submit request manually by contacting our support team.

Please reach out to our Live Chat support Department Finance and submit request manually.

Either you can receive your refund back to your card which you have used to make payment or to your Wallet.

All refunds will take 3 to 5 business days to be processed.

In case your package is not delivered to your home address, please contact your chosen carrier. As Splice Packages Llc is only responsible for the shipment or package is available at our facility. But in case of delay or any hassle please Contact our Customer Support Department Shipping.
If your package got damaged in transit, please take a picture of the package you have received and share it with our team Department Claims, all insured packages will be compensated.

In such scenarios please take a picture of the items or shipment you have received along Customs Declaration Form and contact our team Department Claims user will be compensated.

User will receive details of the items delivered on our warehouse facility and if there is any item missing or damaged you will be notified. Please Contact seller to claim refund or to return the package.

If there is any damage or lost package situation occur at our warehouse facility Splice Packages is liable to compensate or fulfill your loss.

Splice packages reserves a right to take pictures of your items or shipment to deal with any situation or claims scenarios. But we assure you your shipment or package privacy will be maintained.

Yes, in such situations please contact our Support Team and submit all the necessary information and launch complaint against such package. We need the following information;
• Tracking Number of the Package
• Transaction Receipts or Images
• Name of the Person
• Other related and available information.