Faq

Most Common Searches

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Once you have signed up, simply go to your dashboard and click on begin assisted purchase fill the request form and submit request.

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Make sure you have a steady internet connection, have registered yourself already, and submitting correct information in the field. If your issue still persists, click on the live chat button or call our customer support representative Department: Support anytime or contact support@splicepackages.com.

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Our assisted purchase feature helps customer to buy form any store or retailer in USA where their payment method is not viable or particular store/s or retailer/s doesn’t accept their cards. Splice packages buys product on your behalf and get it delivered to your door address.

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To check the availability of Splice Packages in your country click on www.splicepackages.com/shipping and see if your country is listed In the “country field” and results are showing up against the desired country. For more details contact info@splicepackages.com.

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Our Chat and Call Support is available from Monday to Saturday 9:00am to 6:00pm US:EST.

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If you have logged in Splice Packages site will remember you every time to use www.splicepackages.com. However, if you are away from your system for a longer time or have reset your browser settings your connection will get timed out as a security parameter. In that case you need to sign-in and resume your Splice services again. For more details contact info@splicepackages.com.

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In Splice Packages we strongly believe that all information and data of the customer is there privacy and we have strict safety protocols to avoid any kind of Data and information breach form our Database. Your information is safe with us and share no details of our customers with client or company without our customer’s concerns and affirmation. For more details contact info@splicepackages.com.

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If your desired online store doesn’t accept your payment method or cards, you can use our feature of assisted purchase request where we buy product on your behalf and get it delivered to your door address.  For more details contact info@splicepackages.com. Or visit our Live Chat support from Monday to Saturday 9:00am to 6:00pm EST. 

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In case you have forgotten your password open the sign-in page and click on the option “Forgot your password” it will cascade a process and an Email for your password reset will be sent to your registered email with Splice Packages. For more details contact info@splicepackages.com.

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We have a Tax-Free Warehouse so probably you won't be paying any taxes against your purchase. But some of the US online Stores auto-calculate the taxes and it’s directly payable to store. Applicable sales tax in Florida is %6.

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If you are unable to reset your password make sure these steps:

1) you have registered yourself with Splice packages

2) you have entered correct email address or password without spelling and other omissions

3) you have entered correct email address that you have registered with Splice Packages

4) you have stable internet connection

5) Check the junk/ spam boxes of your email in case it doesn’t appear in inbox

6) For more details contact support@splicepackages.com

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Our Strategy, time of response, protocols, safety parameters, quality indexes and relationship with customers makes us unique and our services vibrant.

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Add the destination address to your profile including house number, street name, street type, and postal code.

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You can find our Free US Warehouse Address in your dashboard main page once you are logged into your profile.

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Splice packages provides services including but not limited to package and mail forwarding, assisted purchase, consolidation of packages and free USA warehouse address to all our customers around the globe.

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Sign up with splice packages and update your addresses in your profile. However, you don’t have to save your billing address once your card is verified from your wallet.

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There is no membership for standard user account. But we are offering a business account for merchants around the Globe. For more information on business account please visit our Business Solutions page.

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We provide numerous services including package and mail forwarding, assisted purchase, consolidation of packages and free USA warehouse address to all our customers around the globe.

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“The best time to start was yesterday. The next best time is now” Idea was there forever; all it took time to develop. We started form USA with an aim to provide best package forwarding services to people over the world regardless of their location.

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Our team includes dedicated and always ready to serve kind of players. We strongly believe that coming together is a beginning, keeping together is progress while working together is success.

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We have partnership with best and user-friendly carrier services includes but not limited to FedEx, DHL, Aramex, USPS & UPS.

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Our Strategy, time of response, protocols, safety parameters, quality indexes and relationship with customers makes us unique and our services vibrant.

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There’s no specific time for shopping. So, grab your phone or laptop and start using www.splicepackages.com now and enjoy amazing benefits and services. No matter what, your packages always comes first. For more details contact info@splicepackages.com.

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If you are just wandering our website there is no need for sign-up process. Click on the live chat button or make a call and get all your concerns resolved. If you want to get estimation regarding shipping cost go to www.splicepackages.com/shipping and get details regarding cost, carrier and estimated delivery time. However, if you want to avail our services and free USA warehouse address Sign-up now and shop freely and ship fast. For more details contact support@splicepackages.com.

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Our Sign-up process is absolutely free, easy and simple. All you need is to go to www.splicepackages.com and register yourself now and enjoy our economical and fastest services.

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You can provide our free USA Warehouse address and phone number to your retailers so that they can coordinate with us regarding your package and we can spare as much time as possible in this shop to ship cycle. For more details contact Support@splicepackages.com.

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At our website main screen choose the option for Sign-up and register yourself with minimal and ready to go details and start using our amazing services.

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Add the destination address to your profile including house number, street name, street type, and postal code.

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Splice packages believes that time is money and we know that how much you love and wait for your purchased item to be at your home ready to use. Therefor, we request our customers to provide Email address and Phone numbers so that in case of any query or concern we can reach back to you in minimal amount of time.

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Make sure you have a steady internet connection, have registered yourself already, and submitting correct information in the field. If your issue still persists, click on the live chat button or call our customer support representative Department: Support anytime or contact support@splicepackages.com.

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To check the availability of Splice Packages in your country click on www.splicepackages.com/shipping and see if your country is listed In the “country field” and results are showing up against the desired country. For more details contact info@splicepackages.com.

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If you have logged in Splice Packages site will remember you every time to use www.splicepackages.com. However, if you are away from your system for a longer time or have reset your browser settings your connection will get timed out as a security parameter. In that case you need to sign-in and resume your Splice services again. For more details contact info@splicepackages.com.

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In Splice Packages we strongly believe that all information and data of the customer is there privacy and we have strict safety protocols to avoid any kind of Data and information breach form our Database. Your information is safe with us and share no details of our customers with client or company without our customer’s concerns and affirmation. For more details contact info@splicepackages.com.

Answer:

In case you have forgotten your password open the sign-in page and click on the option “Forgot your password” it will cascade a process and an Email for your password reset will be sent to your registered email with Splice Packages. For more details contact info@splicepackages.com.

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If you are unable to reset your password make sure these steps:

1) you have registered yourself with Splice packages

2) you have entered correct email address or password without spelling and other omissions

3) you have entered correct email address that you have registered with Splice Packages

4) you have stable internet connection

5) Check the junk/ spam boxes of your email in case it doesn’t appear in inbox

6) For more details contact support@splicepackages.com

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Add the destination address to your profile including house number, street name, street type, and postal code.

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You can find our Free US Warehouse Address in your dashboard main page once you are logged into your profile.

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Sign up with splice packages and update your addresses in your profile. However, you don’t have to save your billing address once your card is verified from your wallet.

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There is no membership for standard user account. But we are offering a business account for merchants around the Globe. For more information on business account please visit our Business Solutions page.

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Please click on Business Solution page from top menu and submit a request form from there. Our representative will get back to assist you with your account upgradation.

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When you delete your account, your profile, photos, videos, package details and transaction history will be permanently removed. To delete your account follow: Log-in account >Settings > Manage account > Scroll down to Deactivate your account > Password for verification process > Confirm Delete.

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If an account shows negative balance or arrears it means that particular account is flagged as red. Arrears can mean payment is overdue, or that the payment is due until after the service period. When an account is paid in arrears in this usage, each subsequent payment is applied to the oldest payment until the account is "caught up. For more details contact info@splicepackages.com

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Account takeover is a form of identity theft where a fraudster illegally gets access to your bank or online e-commerce account using bots. Team Splice Packages strongly adhere the policy of customers satisfaction & data protection and we treat such cases on firm grounds. In case of ATO report to our customer support representative Department: Investigation and legal or contact support@splicepackages.com and reach to your bank for details of your card last usage.

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We try our best to update frequently asked question on based on surveys and queries generated, However, if your concern isn’t listed here contact our customer support representative Department: Support or contact support@splicepackages.com.

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Each consolidation request will be completed within 24 business hours. When we say business hours that means US business hours which are 9:00am to 6:00pm US:EST.

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Multiple package shipment is not available for our standard users, However business account members can avail this service and can get customized dashboard a,s per their business need.

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Yes, If store will accept the return you can request to return the item as long as item is at our facility.

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Once all you requested items/ products reach on our free USA warehouse we issue our customers a confirmation Email regarding their requested products. Once the products are completed and ready to ship your assisted purchase request will be completed and package will move to next step to initiate shipment cycle.

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In case any requested items runs out of stock, we will notify you that requested item is not available after that you can hold a request or you can cancel the request or specific item which is not available.

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Once you have signed up, simply go to your dashboard and click on begin assisted purchase fill the request form and submit request.

Answer:

Our assisted purchase feature helps customer to buy form any store or retailer in USA where their payment method is not viable or particular store/s or retailer/s doesn’t accept their cards. Splice packages buys product on your behalf and get it delivered to your door address.

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Our Chat and Call Support is available from Monday to Saturday 9:00am to 6:00pm US:EST.

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If your desired online store doesn’t accept your payment method or cards, you can use our feature of assisted purchase request where we buy product on your behalf and get it delivered to your door address.  For more details contact info@splicepackages.com. Or visit our Live Chat support from Monday to Saturday 9:00am to 6:00pm EST. 

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We have a Tax-Free Warehouse so probably you won't be paying any taxes against your purchase. But some of the US online Stores auto-calculate the taxes and it’s directly payable to store. Applicable sales tax in Florida is %6.

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Splice packages provides services including but not limited to package and mail forwarding, assisted purchase, consolidation of packages and free USA warehouse address to all our customers around the globe.

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We have specially designed warehouse and storage shelves to protect or to meet safety protocols for your items protection or maintaining temperature if needed.

Once package is delivered at our warehouse your package safety is our utmost priority.

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Edible’s are allowed to ship but for medicines please contact our support and team submit request. We do ship medicines but there is a quick procedure to submit request for shipping medicing from USA.

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In Splice Packages we strongly believe and adhere to fact that your package is of utmost importance to us and we make sure that our safety protocols are of every firm and fragile product regardless of size and mass capacity.

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A product whether firm or fragile is closer to your heart and should be taken care of accordingly. With Splice Packages you can shop and ship every kind of product anywhere on the globe as per your requirement.

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Procedure of splice is simple. You buy your product online form any store and request your retailer to deliver on our free USA warehouse address. On www.splicepackages.com you’ll submit a incoming package form mentioning details and additional instructions and go through the procedure and we will send you a confirmation email including the tracking number once your package is ready to ship.

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Splice Packages is a law-abiding organization and we expect our customers to follow the laws and regulations of not only the United States but also of the country where the shipment is intended for. We ask you to check the prohibited and restricted items list at the U.S please refer to Section: Limitations of packages. Customs and Border Protection Department website. For more details contact info@splicepackages.com.  

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For this question please go to section: Limitations of packages or for more details contact info@splicepackages.com.

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In our consolidation request form, you can place any additional details regarding your package and packing and we make sure that your package looks like you wanted it to be. However, you can provide all these details to our customer support representative Department: Warehouse on call or in live chat. For more details contact info@splicepackages.com

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YES, if your retailer box is bigger in size you can use our consolidation request feature where your products will be repacked carefully in an optimum size box. This feature not only helps in saving money but also give your products a touch of safety.

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If you want to know how your desired product looks like you can use our feature of Extra pictures. Where we provide you high quality pictures of your products in requested dimensions you seek. For more information please check consolidation request or for more details contact info@splicepackages.com.

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In case if you encounter any bug report to our customer support representative Department: Technical Support or contact support@splicepackages.com.

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If your package or items needs to be stored at specific temperature or place don’t worry our warehouse facility is designed to cater such issues. Your package will be dealt as per its requirements.

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As a third-party service provider, we can only guarantee you our services. Rest it depends on the carrier you will choose or the time store will take to deliver your item at our facility. But once it’s delivered at our warehouse it will be ready for shipping within 24 business after receiving consolidation request from user.

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Splice packages is offering reliable air cargo and freight services for large or small shipments.

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No, we are in partnership contract with these carriers thus these are the only carriers available for shipping.

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Unfortunately, We can’t ship your package to any package forwarding company inside the US

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Regretfully We do not ship these Listed items:

Agriculture products that are prone to get rancid or damaged

Alcohol, beer and wine (Prohibited to ship on all careers)

Animals (Alive, dead, taxidermy, parts)

All biohazardous materials

CBD (Cannabidiol, CBD oil, CBD capsule) Derivative of Marijuana

Chemicals

Corrosive

Counterfeit

Drug Contraband

Engines

Explosives

Firearms

Flammables/ combustible

Gambling

Human remains/ corpse 

Ivory

Lead acid battery

Loose lithium batteries

Loose precious stones

Means of payments

Huge medical equipment

Perishable food

Plants

Poison

Political

Pressurized canisters or cylinders

Radioactive materials

Soil

Tobacco and nicotine products

Weapons

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Following Countries allows shipping Alcohol. But before shippiung such items please contact our Live Chat support or Send us an E-mail. You must be authroized to ship Alcohol to your country.

Australia

Finland

Macau

Slovenia

Austria

Greece

Malta

South Africa

Bulgaria

Hong Kong

New Zealand

South Korea

Canada

Hungary

Norway

Sweden

China

India

Philippines

Switzerland

Cyprus

Italy

Poland

Taiwan

Czech Republic

Japan

Portugal

Thailand

Denmark

Liechtenstein

Romania

United Kingdom

Dominican Republic

Luxembourg

Singapore

Vietnam

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Perfume/cologne is considered a Dangerous Goods by the airline’s dues to flammable alcohol inside. That means we only can ship perfume with DHL or FedEx.

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Being able to ship lithium-ion batteries is dependent upon three things:

 

1) The type of battery (as mentioned below)

2) The country restrictions

3) The carrier you chose

 

PI965 - Loose batteries - NOT ALLOWED

EXAMPLE: phone batteries, camera batteries, etc.

Due to regulations by the IATA, FAA and the TSA, splice cannot ship loose lithium-ion batteries

PI966 - Batteries packed with equipment - ALLOWED (CARRIER RESTRICTIONS APPLY)

EXAMPLE: A phone + phone battery

 

Requires rigid outer packaging in order to provide protection from damage or compression of the batteries, the inner packaging must be placed in a strong, rigid, outer packaging.

PI967 - Batteries contained in equipment - ALLOWED (CARRIER RESTRICTIONS APPLY)

EXAMPLE: A phone with the battery inside it

NOTE: If your items do not come with the original product box, please place a "special request" to have the items be repacked in a cardboard box and then placed in the shipping box.

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IMPORTANT NOTE: All carriers that do allow shipment of batteries have a weight limit of 11 lbs (5kg).

 

FedEx: Only allows PI966 and PI967 batteries.

 

DHL: Only allows PI966 and PI967 batteries.

2 or more items per package, MSDS will be required

2 or less items per package, MSDS is NOT required

 

USPS - DPD - Skypostal - Sagawa & Boxberry: Only allows P1967 (must be installed in the devices)

Item Limit: 2 items per package that contain batteries

 

Airmail: NO LITHIUM BATTERIES CAN BE SHIPPED.

Aramex: NO LITHIUM BATTERIES CAN BE SHIPPED.

Australia Post: Only allows PI966 and PI967 batteries. MSDS required for each item.


 For more details contact info@splicepackages.com.

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The Material Safety Data Sheet (MSDS) is a document that contains information on products with potential hazards. Many products, especially electronics, contain compounds that pose a health, fire, reactivity or environmental risks when shipped. An MSDS is usually required for lithium-ion batteries or products containing specified chemicals.

 

You can find an MSDS form by searching online for; item name + model number + MSDS.

For example: "iPhone 7 MSDS"

If you cannot find it online, simply contact the seller to obtain this form. You'll need to upload this completed form to your splice account using the "Provide Information" option.

 

IMPORTANT NOTE:

MSDS form will be required for the following countries regardless amount of batteries in your package:

Australia, Bangladesh, Brunei Darussalam, China, Hong Kong, India, Indonesia, Japan, Laos, Macao, Malaysia, Maldives, New Zealand, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam

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Currently Splice Packages Llc is offering following payment methods:
• Master
• Visa
• Amex
• Discovery
• PayPal
• Bank Wire Transfer

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Payments will be updated instantly once payment is made for shipment, pending for payment or Assisted Purchase. However, we need to confirm the transactions made for wallet update.

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Users can get our international bank account number from their wallet, and they can transfer funds to the account. After that users have to verify transactions by providing transfer receipts at our Live Chat Portal to representative: Department Finance.

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• Usually wallet transactions need couple of hours to be updated or to appear in your wallet. But in case if it’s not updated within 2 hours of time please contact our Live Chat Support.
• Or may be your account was in arrears and transaction has adjusted.

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There are several reasons for this, we have tried to highlight some of the important ones below:
• Please check if you are entering correct card number or CVV
• Check Card Expiry please
• Make sure your Card is active for online or international transactions
• You might have reached your daily or total card limit on the day you tried to charge your card
If this issue still persists please contact our customer support representative Department Finance.

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The payment option for shipment will be appeared once your shipment will be prepared and ready to ship. But you can add a deposit to your wallet, please follow the steps:
• Go to Wallet option
• Verify your card
• Enter your card details
• Enter Amount
• Click Submit

PLEASE NOTE: Your wallet deposit will take an hour to be updated.

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No, there is no need to add any funds to your wallet. But please verify your card so you can make payment or use your card to make payments against your shipping requests.

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No, Splice Packages is not offering COD (Cash on Delivery). We are only accepting online payments.

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If you want to return any package back to store, please contact seller immediately and get the return label. Once you have that label from seller you can submit request manually by contacting our support team.

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Please reach out to our Live Chat support Department Finance and submit request manually.

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Either you can receive your refund back to your card which you have used to make payment or to your Wallet.

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All refunds will take 3 to 5 business days to be processed.

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In case your package is not delivered to your home address, please contact your chosen carrier. As Splice Packages Llc is only responsible for the shipment or package is available at our facility. But in case of delay or any hassle please Contact our Customer Support Department Shipping.
If your package got damaged in transit, please take a picture of the package you have received and share it with our team Department Claims, all insured packages will be compensated.

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In such scenarios please take a picture of the items or shipment you have received along Customs Declaration Form and contact our team Department Claims user will be compensated.

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User will receive details of the items delivered on our warehouse facility and if there is any item missing or damaged you will be notified. Please Contact seller to claim refund or to return the package.

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If there is any damage or lost package situation occur at our warehouse facility Splice Packages is liable to compensate or fulfill your loss.

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Splice packages reserves a right to take pictures of your items or shipment to deal with any situation or claims scenarios. But we assure you your shipment or package privacy will be maintained.

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Yes, in such situations please contact our Support Team and submit all the necessary information and launch complaint against such package. We need the following information;
• Tracking Number of the Package
• Transaction Receipts or Images
• Name of the Person
• Other related and available information.

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Electronic Export Information (EEI) filing is generally required by the U.S. Customs and Border Protection for U.S. exports that contain a single commodity's value exceeding $2,500 USD.
IMPORTANT NOTE: If the value of your item does exceed $2,500 USD, we can only ship DHL or FedEx due to import and export regulations
Formerly known as Shipper's Export Declaration (SED), the EEI is filled electronically by one of two ways:
1. You do it yourself. (Please find the links below to help you complete the EEI form.)
FedEx EEI information
DHL EEI information
2. Splice on your behlaf

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All the transactions or amounts mentioned are in USD.

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You can edit or fill your customs declaration form at the time of submitting consolidation request. You can write any suitable price against your item.

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If there will be any applicable customs fee you will be informed by your carrier or please confirm with carrier. Splice Packages is a third-party service and we are only liable for the charges which users will pay directly to Splice Packages.

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Yes, it is necessary to fill customs declaration form even if the destination address is inside the US.

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Not now, as we are not offering services from outside the US. But in future we will be offering such services and you will be bale to buy from other countries.

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Arrival time for packages vary as per the destination country and carrier. Splice packages acquire results from carrier companies in real time. However, package can get delayed or faster as per the shipment procedure and protocols defined by carrier companies.

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Yes, you can buy items from different stores and get them delivered at our facility for consolidation & Shipping.

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If you have received multiple packages in your suite not to worry splice packages will take care of it, just submit consolidation request for all packages and our specialized team will consolidate all items in one shipment so you can save $ and time.

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Yes, that’s what we are specialized in. You can submit consolidation request for your all items you want to ship at your home-address.

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As long as shipment is at our facility and in processing user can submit request for hold on shipment, once the payment is made, we cannot hold shipment.

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Once package is received and uploaded to your account and you want to return the package, please contact seller and get return label from seller and you can submit request from our Live Chat Support.

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We will upload your package to your account within 12 business hours.

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Yes, you can ship letters, Magazines or other important documents with splice.

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Shipping rates does not include any VAT or Duty Taxes. These taxes are payable to your chosen carrier at the time of delivery of your shipment or you can pay these taxes to your local customs.

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If the payment is made during the first half of business hours which is till 2:00 pm EST we will ship your package in evening same day.

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Yes, you can ship your package all these addresses.

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